Q&A with Cham Tanh, CTO at HELUX
What exactly is intelligent information management?
When organizations search for information, they want to access the most accurate and recent content. This has been a constant requirement for every enterprise content management (ECM) platform.
With the rise of big data and the movement to content services, they’re exposed to more content than ever — making it more difficult to process. This is where Intelligent Information Management (IIM) comes in.
IIM provides tools to connect the dots between content across multiple sources such as Dynamics and Salesforce. It also ensures they access the information they need through features powered by artificial intelligence such as auto-classification and auto-tagging.
Why is it so important for organizations?
As organizations grow, they can easily get lost in a sea of information. IIM can help make sense of it all which can lead to major savings, better decision-making and improved productivity.
What are some of the opportunities and benefits for them?
Some of the opportunities and benefits include leveraging artificial and human intelligence, consolidating existing ECM platforms, boosting end-user adoption, and way more.
How is intelligent information management being done today?
To manage information intelligently, organizations need to understand the content. This is where information architecture comes in. Having a solid information architecture allows them to add structure to unstructured data and to apply artificial and human intelligence. For example, THEMIS IIM Suite allows organizations to design an information architecture and test results with their users through its publishing feature. It’s truly the new industry standard in Intelligent Information Management.