“This is why so many organizations are moving towards a new paradigm called content services,” Brown says. “While ECM systems are a single repository to store documents and content, content services are a powerful way to surface information — no matter where it resides.”
Microsoft defines content services as an “end-to-end set of software and services to connect entire workplaces and enable intelligent content management.” It provides organizations and employees security, scalability, compliance, and anytime, anywhere access.
“There are several studies that show employees spend 30 percent of their time looking for information,” Brown says. “When they can’t find the information they need, they recreate it and repeat that cycle.”
So how can they finally break that cycle using content services?
First, they need a great information architecture. A great information architecture is an intersection of content, context and users. It ensures that organizations meet employee demands in terms of being able to find the information they need.
Second, once they have a great information architecture, they need a great records management program. A great records management program involves structures and policies that match the architecture. It ensures employees meet organizational expectations in terms of archiving and disposing records.
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